Month: November 2016

Hey! Where’s my Package?

How can you help prevent those front porch thefts? Here are a few tips to keep your valuables safe this holiday season.


  1. Leave delivery instructions. Did you know you can request the delivery driver to leave the package in a specific place? Under the mat. Behind a planter. Inside the gate. Some place out of sight. Often a thief is an opportunist, looking for those “easy grabs.” Don’t give them that opportunity.
  2. Use signature confirmation. Reserve this for those expensive packages. With signature confirmation, if no one is home to sign for the package, it’s left at the local post office for pickup.
  3. Deliver to your workplace. Unless your workplace forbids it – check first! Most delivery services will deliver to business addresses during normal business hours, allowing you to receive your packages during the day.
  4. Use an Amazon Locker. There are approximately ten Amazon Locker locations near the 76180 zip code – all with 24 hour operating times. They will keep your packages in the lockers for up to three days.
  5. Deliver the package to neighbor or friend. Can’t be home to accept a delivery? Redirect the package to a neighbor or friend who lives close by. Make sure it’s a trusted neighbor or friend who you can count on to take care of your package.
  6. Use a delivery tracking app. UPS offers an app MY Choice and FedEx offers Delivery Manager to help you to monitor your package delivery and receive text alerts of its progress. You can also set the delivery time or redirect the package through these app services.
  7. Pick up your package at the post office. Instead of having your package delivered to your address try using the USPS Package Intercept. Some of the other delivery services will also hold a package for you free of charge. Check with each vendor for their specifics.
  8. Use security cameras. Keeping a camera pointed at your front porch helps deter criminal activity. Not only do the cameras provide peace of mind against criminal activity, but it can help you monitor potential package mishandling if you discover damaged goods.

Most of the time thieves are opportunists, looking for the easiest get away. Don’t give them the easy out. Help us, help you.


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Let’s talk about…talking #MHM

Talking through a crisis – LISTEN

Hi all,
For Mental Health Monday, I’d like to talk about talking. Actually, let’s talk about communicating… not at all the same thing. To communicate effectively, it’s more important to be listening which is key to being able to help someone in crisis.
Many of us are guilty of being in a conversation where we aren’t listening. Our brains are engaged not in processing what we are being told but rather churning away on what we want to say on our next chance to talk.

  1. When someone is in crisis, first we need to LISTEN to them and help them burn off that emotional load. Doing this in a controlled way helps keeps them from fueling their own fire. We do that by asking questions and giving replies that bring out and identify what has caused the crisis. For example, “What has happened to make you feel this way today?” When they are telling you, nod your head and reply with “mm hmmm” and “okay” which doesn’t interrupt them but lets them know you are listening. When they pause, you might ask, “It sounds like this made you very sad/hurt/etc.” which helps you both label the emotions they are feeling and, again, lets them know you are listening. Even if you are wrong, it gives them a chance to correct you. Either way, now you know how they feel.
  2. Next, we EMPATHIZE with the person. This doesn’t mean we must agree with what they think or say but we can express something like, “I can understand how that could have hurt you.” This, again, shows the person they are being heard. Let’s say, for example, they are suffering from audible hallucinations like tormenting voices. While we can’t know what it’s like to experience that, we can honestly say, “That must be very frustrating for you.”

By LISTENING and EMPATHIZING, we can help calm a person’s mind and help them become more rational which then let’s us all move toward finding a positive outcome for a situation.
If you’re interested in reading more about verbal de-escalation, you might check out “Verbal Judo” by Dr George Thompson or “In the Eye of the Hurricane: Skills to Calm and De-escalate Aggressive and Mentally Ill Family Members” which can be found at The book I mentioned last week, “I’m Not Sick, I Don’t Need Help” also talks about this process.

-Officer Morgan, MHO 817.427.7092

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Neighborhood Eyes

Working together for a safer community.

Have you heard about our program, Neighborhood Eyes? The idea behind the program is to enhance crime prevention efforts and work together with the community to solve crime. Many homeowners and business owners currently operate security video systems throughout the City of NRH. With Neighborhood Eyes, if crime occurs nearby, the camera database will alert us to valuable video footage that can help detectives during an investigation. This database omits the need for officers to go door to door attempting to obtain camera location and footage, allowing for a faster investigation. Often, by obtaining the footage and sharing the suspect via online means, we can obtain a positive ID on the suspect.


This registry is completely VOLUNTARY. The police department will NOT :

  • Take control of
  • Access
  • Use your cameras

In the event your location may have security video recordings that would be helpful to an investigation, our Officers or Detectives will contact you for your assistance.

If you’re ready to sign up, follow the link:

Neighborhood Eyes

If you have any questions, contact Community Services 817.427.7021

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#MHM Anosognosia

From the desk of Mental Health Officer Morgan:


If you have a family member who suffers from schizophrenia or bipolar disorder, you’ve almost certainly experienced the difficulty in helping them deal with their illness.


Below you’ll find an interesting, and hopefully useful, link to an article about “anosognosia”. The article goes into more detail but anosognosia is a condition that approximately 50% of sufferers of schizophrenia and bipolar disorder (though not mentioned in the article) suffer from.


This condition leaves them unable to recognize that they are sick which leads to non-compliance with treatment and frustration on the parts of all involved. It’s not the same as denial; it’s a complete lack of insight to their condition. Sometimes this leads to families cutting children, spouses, or otherwise out of their lives because of the frustration and tensions that build.


This article mentions contacting NAMI for help. NAMI is a great resource. If I might suggest another, pick up the book, “I’m Not Sick. I Don’t Need Help” by Dr. Xavier Amador. This book has a lot of information about not only the condition, but how to help your family member or loved one help themselves, get treatment, and stay compliant . This book can be found at all major retailers websites and there are electronic versions for e-readers such as the Kindle and Nook.



How Caregivers Can Cope With Anosognosia

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Buy/Sell/Trade Tips

With the holiday season quickly approaching, we wanted to touch base on some safety tips to keep you and yours safe in the event you conduct any e-commerce shopping. (This includes: Buy/Sell/Trade sites through social media, Craigslist, and the like) We have put together a list of tips/tricks to help these transactions go smoothly.

Online Buying/Selling Tips:


  1. Deal with local buyers and sellers.
  2. Don’t give out personal of financial information.
  3. Be leery of money orders, cashier checks, etc. – these are very easy to forge.
  4. Meet during daylight hours and bring a buddy if possible.
  5. Meet at a designated “Exchange Zone” or at your local Police Department.
  6. Keep your cell phone with you.
  7. Don’t hand over the item until you have cash in hand. Check large bills with a counterfeit detector pen.
  8. If the item being sold has a significant value – meet inside a bank where you can deposit money before leaving – you’re less likely to be robbed.
  9. If something feels strange, stop the transaction – go with your gut!




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